Frequently Asked Questions

Frequently Asked Questions By Client

Who can file a freight claim?

Either the shipper, consignee, billing party or a third party logistics company may file a freight claim against a shipment, however only one claim per shipment maybe honored by the carrier.

How quickly can my shipments be delivered?

It depends, how quickly do you NEED it delivered? Trans globe Movers designs custom SOP’s around some of the strictest service level agreements in the industry. Whether there is a patient on a table and a medical device needs to be delivered within 90 minutes, or marketing material that needs to be delivered next day, Trans Globe Movers will customize a solution around your specific needs.

Why do I need to provide a copy of the shipper's invoice?

Per NMFC Item # 300110, an invoice must be provided to substantiate the value of the product. This invoice will not be distributed to a third party, unless otherwise required by law.

What if I discovered concealed damages after delivery?

It is the consignee’s responsibility to report concealed damages to the carrier. Please contact Trans Global Movers and ask to speak with A Customer Service Representative. Concealed damages must be reported within 48 hours from the time of delivery.

Why would I want to use Global Parcel & Paws Shipping and Logistics vs one of the other Fast Delivery Service providers in the space?

Trans Globe Movers pioneered the next flight out (NFO) industry back in 1990 and continues to innovate in the space to this day. We offer a customized online platform specifically designed for mission-critical delivery. Trans Globe Movers maintains the highest levels of on-time service in the industry with the lowest failure rate, coupled with a strict focus on customer service. Trans Globe Movers offers the latest technology providing the best visibility and tracking tools in the market place that will predicatively track the life of your Trans Globe Movers order. With services that range from big box retail consolidation programs, to service part logistic solutions, there isn’t anything Trans Globe Movers can’t do for you.

Because You’re Not Just Moving Things — You’re Moving What Matters.

This is your chance Don’t leave your valuable goods, pets, or business shipments to chance. With Trans Globe Movers, you’re choosing a team that’s trusted, timely, and truly global. emphasize why the visitor should contact you right now.

Frequently Asked Questions